If you’re a bookseller or publisher using Snapplify technology to sell digital content on your website, product vouchers will be sent to your customers so that they can access their products. 


Here’s how this simple process works:

If you're a bookseller or publisher using Snapplify to distribute digital products via your own website, your customers will receive a voucher to access the digital content they’ve purchased. This article outlines the customer journey after purchasing a digital product on your site.


Customer Flow for Redeeming a Voucher

  1. Customer purchases a digital product
    The user completes their purchase on your website using your usual e-commerce workflow.

  2. Customer is informed about digital access
    Notify the user that the purchase is for a digital product, and they will need the Snapplify Reader app to access the content.

  3. Voucher is delivered via email
    If you included recipientEmail when creating the voucher through the API, the customer receives an email with:

    • A voucher code

    • Instructions on how to redeem it

  4. Customer redeems the voucher
    The customer visits redeem.snapplify.com, enters the voucher code, and signs in using:

    • An existing Snapplify, Google, Microsoft, or Apple account

    • Or creates a new Snapplify account

  5. Customer accesses the content
    After redeeming the voucher, the customer downloads the Snapplify Reader app on their device, signs in, and accesses their content.

Tip: You can share this guide with customers to help them directly with redeeming their voucher. 

If your customer experiences any issues, refer them to Snapplify support for assistance.



Need help? Use the live chat in the bottom right corner of your screen, email us at help@snapplify.com or reach out via Whatsapp +27 60 011 8065.