To ensure digital catalogues remain accurate and legally compliant, Snapplify supports publishers and reseller partners in managing content takedown requests. Publishers may request the removal of content for several reasons, including rights changes, new editions, or partnership updates.


Roles and Responsibilities

Snapplify

  • Reviews and processes takedown requests within 48 hours of receipt.
  • Facilitates communication between publishers and reseller partners.

Reseller Partners

  • Must remove the specified titles from their catalogue within 2 working days of receiving a takedown notification.

  • Responsible for maintaining up-to-date catalogues in line with publisher requirements.

Maintaining timely cooperation is essential to uphold professional relationships and legal obligations.


Takedown Process

Snapplify uses the availability property to manage the visibility of digital content.

  • Set to "Available" to display a title.
  • Set to "Unavailable" to remove a title from availability.

To initiate a content takedown, send an email to distribution@snapplify.com with the subject line: Takedown request. Individual titles will be processed and removed within 2 working days of receipt.


Compliance Expectations

Timely compliance with takedown requests is critical. If content is not removed following multiple requests:

  • Snapplify may remove content directly to ensure compliance.

  • Repeated non-compliance may result in further action, including legal steps, to protect copyright and ensure trust.

Partners are strongly encouraged to adhere to the compliance process to avoid repercussions. 


For more info on all the fields passed and the specific descriptions please see Using Origin Catalogue API which shows every field and how to interpret this data. 


Need help? Reach out to marketplace@snapplify.com. Or whatsapp +27 60 011 8065