Understanding content removal requests is crucial for booksellers to maintain catalogues that are up to date and adhere to Snapplify's policies.


Publishers may request the removal of digital titles for various reasons. This includes books going out of print, the release of new editions, author requests, changes in publication rights, and shifts in partnership dynamics. Snapplify serves as a crucial link between publishers and reseller partners, ensuring the digital content catalogue remains current and aligns with publisher preferences and legal requirements. 


Snapplify's Role:

  • Process takedown requests within 48 hours.

Reseller Partners' Role:

  • Remove titles within 2 working days after notification.
  • Essential for maintaining strong publisher relationships.

Ensuring Compliance:

  • In the event of repeated requests for content takedown, Snapplify reserves the right to take additional action. While the standard protocol involves responding within 48 hours, if a specific content removal request persists without adequate resolution, Snapplify may autonomously remove the content. This underscores the importance of timely cooperation among distributors, resellers, and publishers.
  • In cases where compliance with takedown requests is not met, Snapplify reserves the right to escalate measures, including legal action, to protect copyright and maintain a trustworthy environment. This step is considered a last resort, following multiple notifications and efforts to resolve the issue amicably. Partners are strongly encouraged to adhere to the compliance process to avoid such repercussions.  

Takedown Process:

  • Snapplify uses the "availability" property to manage takedowns.
  • Set to "Available" or "Unavailable."

If you would like to remove specific titles, please send an email to [email protected] with the subject line: ‘Takedown request’.


Content takedowns for individual titles will occur within 2 working days of receipt of the request.


For more info on all the fields passed and the specific descriptions please see Using Origin Catalogue API which shows every field and how to interpret this data. 


For help reach out to [email protected].