When troubleshooting webhook errors using the WordPress plugin, it is essential to supply accurate log files. Follow the steps below to gather and provide the necessary log information for effective issue resolution.
Ensure the Plugin is Updated
- Verify that the WordPress plugin is enabled.
- Confirm it is updated to the latest version to avoid errors caused by outdated software.
Locate the Log Files
- From the left navigation, find the Woocommerce tab
- Navigate to Status and locate the logs tab
- Alternately, find the Snapplify plugin on the left-hand navigation and navigate straight to the logs
Filter the Import Logs
- Use the filtering option to locate relevant import logs.
- To view a log file, select the required file name from the list.
- Either select the download option or Copy the content from the log files.
Provide the log details as plain text or attach them as a file when submitting to support. Email [email protected] for assistance.
By supplying the requested log files, the support team can review the errors and assist in resolving the issue efficiently.
