This guide is designed to help publishers and booksellers guide their customers through the process of redeeming product vouchers for book access. It includes a ready-to-use email template for quick communication. 


All you need to do is copy and paste the text below, tweak any relevant information, then send it to your customers.


What Your Customer Needs

Before starting, ensure your customer has:

  • An internet-connected device

  • A Snapplify account (or they can create one during the process)

  • A valid product voucher code

Understanding how customers redeem your voucher

See the following article that can provide you with the steps taken to redeem a voucher.

Email Template for Customers


Email Subject: How to Redeem Your Snapplify Voucher for ebook Access


Dear [Customer Name],


We're committed to providing you with top-quality books and a rewarding reading experience. Partnering with Snapplify, we ensure easy access to your books, wherever you are.


Steps to Redeem Your Voucher:

  1. Visit redeem.snapplify.com Redeem a voucher screen showing options to select the source of a Snapplify voucher: Bookseller Voucher, Publisher Voucher, or eBucks Voucher.
  2. Follow the instructions provided on the redemption page to unlock your books. You can find a detailed step-by-step guide by visiting Redeeming Snapplify partner vouchers. 
  3. Use the following voucher code to unlock your books:
    Voucher Code: [Insert Voucher Code Here] 
  4. Once redeemed, your books will be available in your Snapplify Reader app. Don't have the Snapplify Reader app? See Downloading the Snapplify Reader app


If you need step-by-step guidance, the Redeeming Snapplify partner vouchers knowledge base article will assist.  For help, email the Snapplify Customer Service Team at help@snapplify.com.

Regards,

[Your Name]


Need help? Reach out to marketplace@snapplify.com or whatsapp +27 60 011 8065.